It is the standard PPI questionnaire used by most financial For more information on bringing a PPI complaint, phone the Financial Ombudsman Service on. New PPI forms from FOS – FOS has produced two new forms to make One is a consumer questionnaire, the other a business response form. I recently made a claim from Natwest regarding the PPI of the loan I got from them previously. I made this claim by just writing the bank a letter.
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the consumer questionnaire and the business response form: a practical guide
They can be downloaded from the FOS website. Consumers can use the new questionnaire immediately and firms will be obliged to use the response form from 1 May Steps to make the complaints handling simpler and more efficient are good news for all those who believe they have a case. If you have a financial complaint, take a look at our guide to complaining to the Financial Ombudsman. Sign up for the latest money news, best rates and recommended providers in your newsletter every Friday.
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